Refund policy
Return & Refund Policy
At MirzaPets, we carefully process each order to ensure customers receive the products they selected. Because many of our products are personal-use pet care and grooming items, we maintain a limited return policy for hygiene, safety, and quality-control reasons.
All Sales Are Final for Change-of-Mind Purchases
We do not accept returns or issue refunds for change of mind, buyer’s remorse, personal preference, or accidental purchases.
This includes situations where:
- You no longer want the product.
- You changed your mind after ordering.
- You found a similar product elsewhere.
- You expected a different size, color, feel, or appearance when the product received matches the product ordered.
- Your pet does not like or use the product.
- The product has been opened, handled, tested, or used.
- You ordered the wrong item or variant.
- You provided an incorrect or incomplete shipping address.
Please review product descriptions, images, specifications, and your order details carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
We will review claims where an item:
- Arrives damaged.
- Has a verified manufacturing defect.
- Is materially different from the item ordered.
- Is the incorrect product due to an error on our part.
You must contact us within 5 days of confirmed delivery.
Requests submitted after this period may not be eligible for review.
Evidence Required
To review a damaged, defective, or incorrect-item claim, we may require:
- Your order number.
- Clear photos of the item.
- Photos of the packaging and shipping label.
- A short video demonstrating the defect, when applicable.
- Any additional information reasonably necessary to verify the claim.
Submitting a claim does not automatically guarantee a refund or replacement.
Each request is reviewed individually.
Resolution of Approved Claims
If we confirm that the product arrived damaged, defective, or incorrect, MirzaPets may, at our discretion and as permitted by applicable law, provide one of the following:
- A replacement product.
- A replacement part.
- Store credit.
- A partial refund.
- A full refund.
A full refund is not automatically provided when another reasonable resolution is available.
Returns Must Be Authorized
Do not send products back without contacting us first.
Unauthorized returns may not be accepted or refunded.
If a physical return is required, we will provide the appropriate return instructions and return address.
Do not return products to the address printed on the shipping package unless specifically instructed by MirzaPets.
Used and Opened Products
For hygiene and safety reasons, grooming, pet-care, or personal-use products that have been opened, used, tested, contaminated, washed, altered, or damaged after delivery are generally non-returnable and non-refundable, except where required by applicable law or where a verified defect existed upon delivery.
Shipping Issues
A shipment marked delivered by the carrier is considered delivered unless sufficient evidence indicates otherwise.
Customers are responsible for providing a complete and accurate shipping address.
MirzaPets is not responsible for delivery problems caused by:
- Incorrect or incomplete addresses supplied by the customer.
- Failure to collect a package.
- Delivery instructions provided by the customer.
- Package theft occurring after confirmed delivery.
Where possible, we will assist customers with legitimate carrier-related issues.
Order Cancellations
Orders begin processing shortly after they are placed.
Cancellation requests must be submitted as quickly as possible.
We cannot guarantee cancellation or modification once an order has entered processing, fulfillment, or shipment.
Once fulfillment has begun, the order may no longer be cancelled.
Refund Processing
When a refund is approved, it will normally be issued to the original payment method.
After we issue a refund, your bank or payment provider may require additional time to process and display the funds.
Original Shipping Charges
Shipping charges, expedited shipping fees, and other delivery-related charges are non-refundable unless the refund results from an error by MirzaPets or applicable law requires otherwise.
Abuse of the Return Policy
MirzaPets reserves the right, to the extent permitted by applicable law, to refuse return or refund requests involving suspected:
- Return abuse.
- Fraud.
- Repeated unsupported claims.
- Altered or intentionally damaged products.
- False information or evidence.
Your Legal Rights
Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.
Contact Us
For an eligible order issue, contact:
Please include your order number and all required photos or videos when submitting your request.