Shipping policy
Shipping Policy
At MirzaPets, we aim to make shipping clear and straightforward while ensuring customers understand the responsibilities and limitations involved in delivery.
Shipping Destination
We currently ship to addresses within the United States.
We do not currently ship internationally.
Shipping Cost
Eligible orders shipped within the United States may qualify for Free Standard Shipping, unless otherwise stated at checkout or in a promotional offer.
Any expedited, priority, or special shipping option, if offered, will be shown separately at checkout.
Processing Time
Orders are typically processed within 2–3 business days before shipment.
Processing times may be extended during:
- Holidays
- Promotional periods
- High-order-volume periods
- Inventory or fulfillment checks
- Fraud-prevention or payment verification
- Other operational delays
Business days do not include weekends or U.S. public holidays.
Estimated Delivery Time
Standard delivery is typically estimated at 8–15 business days after processing.
Delivery timeframes are estimates only and are not guaranteed.
Actual delivery may occur earlier or later depending on the carrier, fulfillment location, destination, weather, customs or logistics conditions, and other factors outside our control.
Tracking Information
When tracking is available, it may be sent by email after the order ships.
Please allow time for tracking information to become active after shipment.
Tracking updates are provided by the shipping carrier and may occasionally be delayed or incomplete.
Shipping Delays
MirzaPets is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:
- Shipping carrier delays
- Weather or natural events
- Public holidays
- Customs or logistics delays
- Transportation disruptions
- Incorrect or incomplete shipping information
- High seasonal shipping volume
- Local delivery restrictions
- Events affecting fulfillment or transportation networks
A shipping delay alone does not automatically qualify an order for cancellation, refund, or compensation.
Incorrect or Incomplete Shipping Information
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error, please contact us as soon as possible.
We cannot guarantee that shipping information can be changed once an order has entered processing, fulfillment, or shipment.
MirzaPets is not responsible for:
- Delivery failure caused by an incorrect address
- Missing apartment, unit, or suite numbers
- Incorrect ZIP codes
- Incorrect names or contact details
- Orders delivered to an address provided by the customer
If a package is returned, redirected, lost, or requires reshipment due to incorrect information provided by the customer, additional shipping fees may apply.
Delivered Packages
If tracking shows that a package has been delivered, the order will generally be considered delivered.
MirzaPets is not responsible for theft, loss, or disappearance of a package after confirmed delivery.
Customers are responsible for ensuring that the delivery location is secure.
If you believe a package marked as delivered is missing, please first check:
- Around the delivery location
- With household members
- With neighbors
- With building management or reception
- Directly with the shipping carrier
We may assist in reviewing legitimate delivery issues where appropriate.
Lost or Missing Orders
If tracking indicates that your order may be significantly delayed, lost, or undelivered, contact us with your order number.
We will review the available shipping and tracking information.
Submitting a missing-package request does not automatically guarantee a refund or replacement.
Where appropriate, we may:
- Assist with a carrier investigation
- Request additional information
- Offer a replacement
- Offer store credit
- Offer another reasonable resolution
Any resolution will depend on the specific circumstances and available evidence.
Failed Delivery or Unclaimed Packages
If a delivery cannot be completed because the customer:
- Provided incorrect shipping information
- Failed to collect the package
- Refused delivery
- Was unavailable where collection was required
- Did not respond to carrier instructions
the order may not be eligible for a refund.
If reshipment is available, the customer may be responsible for additional shipping charges.
Damaged Packages
If your order arrives visibly damaged, contact us within 5 days of delivery.
Please include:
- Your order number
- Clear photos of the outer packaging
- Clear photos of the product
- The shipping label
- A short video if requested
Claims submitted without sufficient supporting evidence may not be approved.
Please also review our Return & Refund Policy for additional terms regarding damaged, defective, or incorrect items.
Order Changes and Cancellations
Orders may begin processing shortly after purchase.
If you need to request a change or cancellation, contact us as soon as possible.
We cannot guarantee that changes or cancellations can be made once an order has entered processing, fulfillment, or shipment.
Multiple Packages
Some orders may be shipped in more than one package.
Packages may arrive on different dates and may have separate tracking numbers.
Receiving part of an order does not necessarily mean the remaining items are missing.
Shipping Fees
Original shipping charges, expedited shipping fees, and other shipping-related fees are generally non-refundable unless required by applicable law or the issue resulted directly from an error by MirzaPets.
Contact Us
For shipping or delivery questions, contact us at:
Please include your order number and any relevant tracking details so we can assist you efficiently.