Terms of service
Terms of Service
Welcome to MirzaPets. By accessing or using our website, placing an order, creating an account, or purchasing any product from us, you agree to be bound by these Terms of Service.
If you do not agree with these Terms, please do not use our website or purchase from us.
1. Use of Our Store
You agree to use this website only for lawful purposes and in compliance with all applicable laws and regulations.
You must not:
- Use the website for fraudulent, abusive, deceptive, or unlawful purposes.
- Attempt to interfere with the operation or security of the website.
- Attempt unauthorized access to any account, system, or data.
- Submit false, misleading, or fraudulent information.
- Abuse promotions, discounts, return procedures, refunds, chargebacks, or customer-service processes.
- Use automated systems, scraping tools, bots, or similar methods without our permission.
We reserve the right to restrict or terminate access to our website where misuse, fraud, abuse, or suspicious activity is reasonably suspected.
2. Product Information
We make reasonable efforts to display product descriptions, specifications, images, colors, features, prices, and availability accurately.
However:
- Colors may appear differently depending on your screen or device.
- Packaging may vary.
- Minor design or manufacturing differences may occur.
- Product images may be for illustration purposes where appropriate.
Minor variations that do not materially affect the product’s intended function do not automatically qualify a product for return, replacement, refund, or compensation.
You are responsible for reviewing product information carefully before purchasing.
3. Product Availability
All products are subject to availability.
We reserve the right, without prior notice, to:
- Limit quantities.
- Discontinue products.
- Modify product specifications.
- Refuse or cancel orders.
- Restrict sales to certain customers, addresses, regions, or jurisdictions.
We are not liable for product unavailability.
4. Pricing
Unless otherwise stated, prices are displayed in U.S. dollars.
Prices, promotions, discounts, bundles, and special offers may change at any time without prior notice.
We reserve the right to correct:
- Pricing errors.
- Typographical errors.
- Incorrect discounts.
- Promotional errors.
- Technical or system errors.
If an obvious pricing or promotional error occurs, we may cancel the affected order and issue any applicable refund rather than fulfill the order at the incorrect price.
5. Payment
Payment must be successfully authorized before an order can be processed.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We may delay, refuse, or cancel an order if we reasonably suspect:
- Fraud.
- Unauthorized payment.
- Payment disputes.
- Chargeback abuse.
- Incorrect billing information.
- High-risk activity.
- Pricing or system errors.
6. Orders
Submitting an order does not automatically mean that we have accepted it.
An order confirmation email confirms receipt of your order request but does not guarantee fulfillment.
We reserve the right to cancel, refuse, limit, or review any order before fulfillment where reasonably necessary.
Reasons may include:
- Product unavailability.
- Payment failure.
- Suspected fraud.
- Incorrect order information.
- Shipping restrictions.
- Address problems.
- Pricing errors.
- Excessive or suspicious order quantities.
- Previous abuse of our policies.
7. Order Changes and Cancellations
Orders may begin processing shortly after they are placed.
If you wish to modify or cancel an order, you must contact us as soon as possible.
We do not guarantee that an order can be changed or cancelled once it has entered processing, fulfillment, or shipment.
Once fulfillment begins, the order may become final and subject to our Return & Refund Policy.
8. Shipping
Shipping and delivery estimates are not guaranteed.
Delivery may be affected by circumstances outside our reasonable control, including:
- Carrier delays.
- Weather.
- Holidays.
- Logistics disruptions.
- Customs processing where applicable.
- Incorrect or incomplete addresses.
- Local delivery conditions.
Customers are responsible for providing complete and accurate shipping information.
A shipping delay alone does not automatically entitle a customer to cancellation, refund, compensation, or replacement.
If tracking confirms that an order was delivered, it will generally be considered delivered unless sufficient evidence indicates otherwise.
Please review our Shipping Policy for complete details.
9. Returns, Refunds, and Replacements
All returns, refunds, replacements, damaged-item claims, defective-item claims, and cancellations are governed by our Return & Refund Policy.
Purchases are not automatically refundable due to:
- Change of mind.
- Buyer’s remorse.
- Personal preference.
- Finding a similar product elsewhere.
- A pet choosing not to use the product.
- Minor differences that do not affect normal product use.
- Customer ordering errors.
Customers are responsible for reviewing our Return & Refund Policy before completing a purchase.
10. Evidence for Claims
Where a customer submits a claim relating to damage, defect, incorrect product, shipping issue, or similar matter, we may require reasonable supporting evidence, including:
- Photos.
- Video.
- Packaging images.
- Shipping labels.
- Order information.
- Carrier information.
Submitting a claim does not automatically guarantee a refund, replacement, store credit, or other compensation.
11. Chargebacks and Payment Disputes
If you experience an issue with an order, we strongly encourage you to contact us first so we can review the matter.
Submitting a false, misleading, or fraudulent chargeback may result in:
- Suspension of future purchases.
- Cancellation of pending orders.
- Restriction of account or store access.
- Submission of relevant order, tracking, communication, and transaction evidence to the payment provider.
Nothing in this section limits any lawful rights available to consumers.
12. Promotions, Discounts, and Bundles
Promotional offers may be subject to additional terms.
Unless specifically stated otherwise:
- Discounts cannot be combined.
- Promotions have no cash value.
- Discounts cannot be applied retroactively.
- Promotional pricing may end without notice.
- Orders may be cancelled where promotion abuse or misuse is reasonably suspected.
Bundle pricing applies only when the qualifying products are purchased together under the applicable offer.
13. Intellectual Property
All content on this website, including:
- The MirzaPets name.
- Logos.
- Product descriptions.
- Written content.
- Graphics.
- Images.
- Designs.
- Website elements.
- Marketing materials.
is owned by or licensed to MirzaPets unless otherwise stated.
You may not copy, reproduce, republish, distribute, modify, sell, commercially exploit, or use our content without prior written permission.
14. Third-Party Services
Our store may rely on third-party services, including:
- Shopify.
- Payment processors.
- Fulfillment providers.
- Shipping carriers.
- Analytics providers.
- Customer-service tools.
- Marketing platforms.
We are not responsible for outages, delays, failures, decisions, policies, or actions of third parties that are outside our reasonable control.
Use of some third-party services may also be subject to their own terms and privacy policies.
15. Website Availability
We do not guarantee that the website will always be:
- Available.
- Uninterrupted.
- Error-free.
- Secure.
- Free from technical issues.
We may temporarily suspend or restrict website access for maintenance, upgrades, security, technical reasons, or operational needs.
16. Limitation of Liability
To the maximum extent permitted by applicable law, MirzaPets will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:
- Use of the website.
- Inability to use the website.
- Product delays.
- Third-party services.
- Carrier delays.
- Lost opportunities.
- Loss of profits.
- Misuse of products.
Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.
Nothing in these Terms is intended to exclude or restrict consumer rights that cannot legally be waived.
17. Product Use
Customers are responsible for using products appropriately and in accordance with any instructions or warnings provided.
MirzaPets is not responsible for damage or injury resulting from:
- Misuse.
- Improper handling.
- Modification.
- Use for unintended purposes.
- Failure to follow instructions.
- Use of a product that has been damaged or altered after delivery.
Customers should supervise pets appropriately when using pet-care products.
18. Fraud, Abuse, and Policy Misuse
We reserve the right, where permitted by law, to refuse service, cancel orders, restrict purchases, or deny policy benefits where we reasonably believe there is:
- Fraud.
- Return abuse.
- Refund abuse.
- Chargeback abuse.
- Promotional abuse.
- Repeated unsupported claims.
- False evidence.
- Manipulation of our systems or policies.
19. Governing Policies
These Terms should be read together with our:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
Where applicable, specific policy terms relating to shipping, refunds, or privacy will apply to those matters.
20. Changes to These Terms
We may update these Terms of Service from time to time.
Changes will become effective when the revised Terms are posted on our website, unless otherwise required by law.
Your continued use of the website after changes are posted means you accept the updated Terms.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
22. No Waiver
If MirzaPets does not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.
23. Contact Us
For questions regarding these Terms of Service, contact: